Support

September 2026

Get help

Email support@dbellapp.com or open Account → Support in the D-Bell app. We monitor this inbox for App Store and in-app reports.

Safety reports

Use Report on a message, review, or profile in the app for urgent moderation issues. Use Block to stop direct interaction with an abusive account.

Payments

The customer pays in the app. D-Bell holds the money and releases it to the professional after the job is done and both sides have approved.

When is my card charged?

When you choose a professional, the job amount is held on your credit card. That is a hold, not a charge. The charge runs only after you approve in the app that the work is done. Payment is by card only.

How do I cancel a request?

A request that no professional has accepted yet can be cancelled from the Activity screen in the app. A booking that is pending, confirmed, or with the professional already on the way can be cancelled there too, with a reason.

What if the professional finds no fault?

A visit that finds no fault is billed as one work hour at the professional’s hourly rate. Price ranges for each job type are on the price list on this site.

Do I get a receipt?

Yes. An official digital document is issued at the end of the job, and you can open and share it in the app.

Deleting your account

You can delete your account in the app. If something does not work, email support@dbellapp.com.